Terms of Service

1. The service

Bersedia is a cloud ticketing and request-management tool with an internal staff portal and an external customer portal. We provide it on a subscription basis. Features may be added, changed or retired as the product develops; we will not remove a material feature of your paid plan without notice.

2. Accounts and roles

The first person to register a company becomes its admin. Admins are responsible for who they invite, the roles they assign (Admin, Agent, Requester), and everything done under their company's accounts. Keep credentials confidential and tell us promptly at support@bersedia.com if you suspect unauthorised access. Accounts are for named individuals and must not be shared.

3. Plans, fees and billing

Pricing is a flat fee per company, not per agent. Current plans:

• Free — RM0. Up to 3 agents, one portal type only, up to 50 tickets per calendar month, and "Powered by Bersedia" branding is displayed.
• Starter — RM39/month or RM390/year. Up to 5 agents, one portal type, unlimited tickets, no Bersedia branding.
• Growth — RM89/month or RM890/year. Up to 15 agents, both portals, unlimited tickets.
• Business — RM179/month or RM1,790/year. Up to 30 agents, both portals, unlimited tickets, priority support badge.

All prices are in Malaysian Ringgit. Payments are processed by our gateway, CHIP. Subscriptions are charged in advance for the chosen billing period and, where the payment method supports it, renew automatically until cancelled.

• Upgrades take effect as soon as payment is confirmed.
• Downgrades and cancellation take effect immediately when you choose them in the billing page, and plan limits then apply. We do not refund the unused part of a paid period unless Malaysian consumer law requires it.
• Failed payment may result in the account moving to the Free plan and its limits until payment succeeds. Data is not deleted for non-payment alone.
• Price changes will be announced at least 30 days in advance and apply from your next renewal.
• Prices exclude any taxes or government charges that may apply; where such charges apply they will be added to your invoice.

Exceeding a plan limit does not incur surprise charges. The app blocks the action and invites you to upgrade instead.

4. Acceptable use

You agree not to use Bersedia to:

• break Malaysian law or any law that applies to you;
• store or transmit unlawful, defamatory, harassing, hateful, obscene or infringing content;
• send unsolicited bulk messages or use the ticket system for spam or phishing;
• upload malware, attempt to breach or probe our security, bypass plan limits or access another company's data;
• scrape, resell, sublicense or white-label the service without our written agreement;
• place unreasonable load on the service through automation, or reverse engineer it beyond what Malaysian law permits;
• store sensitive data the product is not built for, such as full payment card numbers or clinical medical records.

We may suspend access without notice where continued use presents a legal, security or stability risk, and will tell you why as soon as practical.

5. Your data and your responsibility for it

Your company owns the content it puts into Bersedia. You grant us only the licence needed to host, process, back up and display that content in order to provide the service.

You are responsible for the accuracy and lawfulness of the staff and customer data you bring in — including having the right to collect and process your own customers' personal data submitted through your external portal, publishing your own privacy notice, and handling requests those customers make about their data. For that data we act as your data processor; see our Privacy Policy. You are also responsible for what your agents write in public replies, and for keeping genuinely confidential material in internal notes rather than public replies.

6. Service availability

We work to keep Bersedia available and reliable, but the service is provided "as is" and "as available" without any guaranteed uptime, and no service level agreement applies unless we have signed one with you separately. Maintenance, upgrades, third-party provider failures, network faults and events beyond our reasonable control can interrupt access. We take regular backups but you remain responsible for keeping your own copies of anything critical to your operations — the export tools are there for that.

7. Termination

You may cancel at any time from the billing page or by emailing support@bersedia.com; an admin may also request full account deletion. We may suspend or terminate an account if you materially breach these terms, if fees remain unpaid after reasonable notice, or if required by law. Except in cases of abuse or legal compulsion, we will give you reasonable notice and a chance to export your data. On termination, access ends and data is deleted in line with the retention periods in our Privacy Policy. We may also discontinue the Free plan or the whole service with at least 30 days' notice.

8. Limitation of liability

To the fullest extent permitted by Malaysian law, and except for death or personal injury caused by our negligence, fraud, or any liability that cannot lawfully be excluded:

• we are not liable for indirect, incidental, special or consequential loss, nor for lost profits, lost revenue, lost business, lost goodwill or lost or corrupted data;
• our total aggregate liability arising out of or in connection with these terms is limited to the subscription fees you actually paid us in the 12 months immediately before the event giving rise to the claim, or RM500 if you are on the Free plan;
• we are not liable for content your company or its users create, for decisions taken based on ticket data, or for the acts and omissions of third-party providers.

You agree to indemnify us against third-party claims arising from your unlawful use of the service or your handling of the data you brought into it.

9. Changes to these terms

We may update these terms. Material changes will be notified in the app or by email to company admins at least 14 days before taking effect. Continuing to use Bersedia after that date means you accept the updated terms.

10. Governing law and contact

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction. We will try in good faith to resolve any dispute informally first.

Art Byte Creative Agency (SSM 202503150630, Certificate CT0151075-H)
52-1-C, Jalan Pusat Perniagaan Raja Uda 1, Raja Uda Industrial Estate, 12300 Butterworth, Pulau Pinang, Malaysia
support@bersedia.com

Note for the Bersedia team: support@bersedia.com is a placeholder and must be confirmed as a live, monitored inbox before launch, since these terms name it as the address for cancellations and legal notices.