Bersedia
Home

What's new

Everything we have added to Bersedia, newest first, in plain language.

  1. New

    Incident monitoring dashboard

    A printable overview of your incident history with a severity breakdown and average resolution time — ready for client review meetings.

  2. New

    Public status page

    Share live incident updates with your customers so they can see you are on it, without opening a ticket.

  3. New

    Knowledge base

    Your staff can publish help articles, and customers can browse and search them without submitting a ticket.

  4. New

    SLA timers

    Set your response and resolution targets. Every ticket shows a live countdown, and overdue tickets are escalated automatically.

  5. New

    Canned responses

    Save reusable reply templates for the questions you answer every week, then insert one into any reply with a tap.

  6. New

    Incident severity levels (P1–P4)

    Flag a ticket as an incident and give it a severity, so major outages stand out from everyday requests.

  7. New

    Customer satisfaction ratings

    Customers can rate a ticket once it is resolved, and your company gets an average score across resolved tickets.

  8. Improved

    Guided onboarding

    New companies get a short setup wizard — company, first department, first teammate — instead of a blank dashboard.

  9. New

    Branded subdomains

    Paid plans can run their customer portal at yourcompany.bersedia.com with your own name and logo.

  10. Launch

    Core launch

    Ticketing, dual internal and customer-facing portals, billing, departments and roles.