Refund Policy

1. What you are paying for

Bersedia is sold as a subscription with a flat fee per company, on a monthly or an annual billing period. Payment is taken at the start of each period and gives your whole company access to your plan for that full period. There is nothing physical to ship or return — see our Shipping Policy.

2. 7-day money-back guarantee (first paid period only)

If you are a first-time subscriber and you are not happy with Bersedia, you may request a full refund within 7 days of your very first paid payment. We will refund that payment in full, no lengthy questions asked.

The guarantee applies once per company, to the first paid period only. It does not apply to renewals, later billing periods, plan upgrades, or a second subscription taken out after a previous one was cancelled.

3. No refunds for partial periods already used

Outside the 7-day guarantee above, fees for a billing period that has already started are not refundable, in whole or in part. We do not pro-rate or refund unused days, unused agent seats, or periods of low usage.

4. Cancelling your subscription

You can cancel at any time. Cancelling stops all future billing, and your plan stays fully active until the end of the period you have already paid for. At the end of that period the account moves to the Free plan; your tickets and history remain accessible within Free plan limits.

5. Annual plans

Annual plans follow the same rule: a full refund is available if requested within 7 days of the first payment. After those 7 days, annual fees are not refundable for the remainder of the year. You may still cancel at any time to stop the subscription renewing, and you keep access until the annual period ends.

6. How to request a refund

Email support@bersedia.com from the email address on the account, with your company name and the date of the payment. Approved refunds are processed within 5–7 business days and returned to the original payment method through the CHIP payment gateway. Your bank or card issuer may take a few additional days to show the credit.

Note: support@bersedia.com is a placeholder support address and must be confirmed as live before launch.

7. Exceptions

We may decline a refund where an account has breached our Terms of Service or where there are clear signs of abuse of this policy. If a payment failed or you were charged twice, contact us and we will correct it regardless of the timelines above.