Ticketing, made friendly
Ticketing that feels like chatting.
One simple inbox for staff issues and customer requests. No training needed.
One inbox for everything
Staff issues and customer requests land in the same place.
Chat-style tickets
Replies read like a WhatsApp thread. Internal notes stay private.
Two portals, your choice
Turn the staff portal and the customer portal on or off any time.
Roles that make sense
An agent in IT can still be a requester in HR.
Find my company
Know your company link name? Enter it to open your portal.
Why Bersedia
One inbox instead of two tools
Most small and mid-sized Malaysian companies run internal issues in WhatsApp groups and customer support in a shared Gmail inbox. Bersedia replaces both.
WhatsApp groups
Staff issues scroll away in a busy group. Nobody knows what is done and what is forgotten.
A shared Gmail inbox
Customer emails get replied twice, or not at all. No owner, no status, no history.
One inbox instead of two tools
IT, HR, Ops and customer support in one place — every ticket has an owner, a status and a thread.
How it works
Set up today, use it today
- 1
Sign up
Create your company account in a minute.
- 2
Add your departments
IT, HR, Ops, Customer Support — internal or customer-facing.
- 3
Invite your team
Give each person a role per department: admin, agent or requester.
- 4
Start ticketing
Title, description, department, priority. That is the whole form.
Features
Everything a small team needs
Likely the only helpdesk at this price with real incident management built in — severity levels, SLA timers, a public status page and a printable monitoring dashboard. No ITSM jargon, no setup consultant, no training day.
One inbox for everything
Staff issues and customer requests land in the same place.
Dual portal
Run an internal staff portal, a customer-facing portal, or both. Toggle any time.
Role-based access
Admin, agent and requester per department — an agent in IT can still be a requester in HR.
Chat-style ticket threads
Replies read like a WhatsApp thread. Internal notes stay private to agents.
Branded subdomain
On paid plans, your customers submit tickets at yourcompany.bersedia.com with your own name and logo.
SLA timers with auto-escalation
Set response and resolution targets. Every ticket shows a live countdown, and overdue tickets escalate on their own.
Incident severity P1–P4
Flag a ticket as an incident and rate it P1 to P4, so a real outage never sits behind a printer request.
Public status page
Publish an incident to your own status page with timestamped updates — customers see progress without opening a ticket.
Knowledge base
Publish help articles your customers can search themselves, plus staff-only articles for internal documentation.
Bilingual by default
Every screen works in Bahasa Melayu and English — switch with one tap.
Pricing
Flat price per company
Never per agent. Add your whole team on any plan, within the agent limit.
Free
RM0forever
- Up to 3 agents
- 1 portal type (internal or customer)
- 50 tickets/month
- "Powered by Bersedia" branding
- Shared link bersedia.com/c/you
Starter
RM39/month
- Up to 5 agents
- 1 portal type (internal or customer)
- Unlimited tickets
- No Bersedia branding
- Shared link bersedia.com/c/you
Growth
RM89/month
- Up to 15 agents
- Both portals (internal + customer)
- Unlimited tickets
- No Bersedia branding
- Branded subdomain
Business
RM179/month
- Up to 30 agents
- Both portals (internal + customer)
- Unlimited tickets
- No Bersedia branding
- Branded subdomain
- Priority support
Prices in Malaysian Ringgit. Paid plans are billed securely through CHIP.
FAQ
Common questions
Ready to stop managing support over WhatsApp?
Start free with up to 3 agents. Upgrade only when your team grows.
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