About Bersedia
Bersedia means “ready”. That is exactly how we want your team to feel every morning.
Why we built it
Most Malaysian companies with 10 to 50 staff run support out of WhatsApp groups and personal inboxes. Things get lost, nobody knows who is handling what, and the customer follows up three times. The alternative used to be enterprise helpdesk software that costs too much, charges per agent, and needs a week of training before anyone can log a single request.
Bersedia is the middle ground: a ticketing app that feels like chatting. Four fields to raise a ticket, a single inbox for every department, and replies that read like a WhatsApp thread.
What makes it different
- Two portals in one system — internal staff issues (IT, HR, Ops) and customer-facing requests. Turn either on or off any time.
- Flat monthly pricing for the whole company. We never charge per agent, so inviting one more person is never a budget decision.
- Bilingual Bahasa Melayu and English throughout, with everyday loanwords like “ticket” and “priority” left as people actually say them.
- Mobile-first. Supervisors on the floor and technicians on the road get the same full experience as someone at a desk.
Who we are
Bersedia is built and operated by Art Byte Creative Agency, a registered sole proprietorship based in Butterworth, Penang. We build practical software products for Malaysian small businesses.
- Operated by: Art Byte Creative Agency (sole proprietorship)
- SSM Registration No: 202503150630
- Registration Certificate: CT0151075-H
- Address: 52-1-C, Jalan Pusat Perniagaan Raja Uda 1, Raja Uda Industrial Estate, 12300 Butterworth, Pulau Pinang
- Support: support@bersedia.com
Note for the Bersedia team: support@bersedia.com is a placeholder and must be confirmed as a live, monitored inbox before launch.